Remote Support Request

Swyer Associates trained technicians can assist you with a number of general computer and networking issues, as well as support for our Magna family of software.  We can connect directly to your computer through the internet using a secure connection and provide live assistance, desktop sharing, and remote file transfer if necessary.

Frequently Asked Questions

Is it safe?

You can rest assured that your data is safe and that our remote assistance session is safe from hackers.  The connection is secured using 128 bit SSL encryption and there are no configuration changes made to your computer.

Is there any software to install?

No.  You simply download from our website a very small remote viewer application which allows us to connect to your computer.  It runs in your browser (Internet Explorer or Firefox) while the session is open.  Once your support session has concluded, the remote viewer is permanently removed.  No software is installed to your computer during the process and there is nothing to install ahead of time.

My computer is behind a firewall or my IP Address is private, will it still work?

Yes!  Since the connection is initiated by you, the customer, we don't have to have access to your network in order to help you with your support issue.  With our Remote Support System, you are in control!  Your IP Address is not recorded, and once the session is completed we can not get onto your computer again unless you initiate another session.

Getting Started

If you would like to request remote support for any of the Magna family of products or for general Windows or network issues, please be sure to first contact our technical support team for more assistance.  Once we are familiar with your problem and have a technician dedicated to assist you with your issue you may be instructed to download the remote control application.

Please follow the instructions of our support staff and we will endeavor to help you as quickly as we can!

Download Remote Control Applet

Please click on one of the following links to begin your remote control session.  Your support technician will instruct you on which link you should use.

	Session 1
	Session 2
	Session 3